It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.– Warren Buffet, CEO of Berkshire Hathaway
Did you give up a cushy job to work 5am – 9pm, 7 days a week to build a 3-star business? No, not you didn’t.
70% of your business is going to make contact with you through an online search and the first thing that they will see is your business profile. We want to make sure that your clients are greeted with glowing reviews and accurate information so that their first impression is your best one.
Do you need a Review Management Strategy?
Every serious business needs a Review Management Strategy. How many times have you wanted to purchase something online then rejected a seller because of low review scores or a lack of review history? Have you ever experienced a red-flag, because of a negative review?
5-star businesses are not impervious to criticism or regrettable circumstance. It is important that negative press is met immediately with exceptional customer service and in the case of reviews – transparency.